CROSSMIND Privacy Policy

CROSSMIND (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us, or make a purchase.

By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with our website:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment providers)

1.2 Non-Personal Information

We may also collect non-personal information such as:

  • IP address
  • Browser type and version
  • Device information
  • Usage data (e.g., pages visited, time spent on the website)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For more details, refer to our [Cookie Policy].

2. How We Use Your Information

We collect and use your information for the following purposes:

2.1 To process and fulfill your orders, including shipping and delivery.

2.2 To communicate with you regarding your orders, inquiries, or customer support needs.

2.3 To send promotional offers, newsletters, or updates (with your consent).

2.4 To improve our website functionality, user experience, and services.

2.5 To prevent fraudulent activities and ensure the security of our platform.

3. How We Share Your Information

We value your privacy and will never sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers: We work with trusted third-party service providers for payment processing, order fulfillment, and marketing services.

3.2 Legal Compliance: We may disclose information if required by law or to protect our legal rights.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, your data will be securely deleted.

5. Your Rights

As a user, you have the following rights:

5.1 Access and Correction: You can request access to your personal data and correct any inaccuracies.

5.2 Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.

5.3 Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

5.4 Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of these rights, contact us at info@crossmind.shop.

6. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: info@crossmind.shop
  • Phone: +44 7927 473567
  • Address: Suite No. 5419, Unit 3-A, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX