CROSSMIND Refund and Return Policy

At CROSSMIND, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a transparent refund and return policy to ensure a hassle-free experience. Please read the following guidelines carefully.

1. Eligibility for Refunds

1.1. You may request a refund if:

  • The product is defective or damaged upon arrival.
  • You received the wrong item or an incomplete order.
  • The product does not match its description as stated on our website.

1.2. To be eligible for a refund, the item must be:

  • Unused and in the same condition as received.
  • Returned in its original packaging with all accessories and tags intact.

1.3. Refund requests must be initiated within 15 to 30 days of receiving your order.

2. Non-Refundable Items

The following items are non-refundable:

  • Sale or clearance items.
  • Personalized or custom-made products.
  • Items damaged due to misuse or mishandling by the customer.
  • Products with hygiene concerns (e.g., opened cosmetics or intimate items).

3. Refund Process

3.1. Contact Us

To initiate a refund, please email us at info@crossmind.shop with the following details:

  • Order number
  • Reason for the refund request
  • Supporting evidence (e.g., photos of damaged or incorrect items)

3.2. Approval and Return

Once your refund request is approved, we will provide instructions on how to return the item. Please ensure the product is securely packaged to prevent damage during return shipping.

3.3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery.

3.4. Refund Timeline

Once we receive and inspect the returned item, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method.

4. Exchanges

4.1. If you wish to exchange a product instead of requesting a refund, please contact us at info@crossmind.shop.

4.2. Exchanges are subject to product availability and must adhere to the same eligibility criteria as refunds.

5. Late or Missing Refunds

5.1. If you have not received your refund within the stated timeline:

  • Check with your bank or payment provider, as processing times may vary.
  • Contact us at info@crossmind.shop for assistance.

6. Cancellations

6.1. Orders can be canceled before they are shipped. Contact us immediately at +44 7927 473567 or info@crossmind.shop to request a cancellation.

6.2. Once the order has been dispatched, cancellation is no longer possible, and the refund policy will apply.

7. Damaged or Defective Items

7.1. If your item arrives damaged or defective, please notify us within 48 hours of delivery.

7.2. We may request photographic evidence and offer a replacement or full refund based on your preference.

8. Contact Us

For any questions or concerns about our refund policy, please reach out to us:

  • Email: info@crossmind.shop
  • Phone: +44 7927 473567
  • Address: Suite No. 5419, Unit 3-A, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX